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Minibus Claims

How to claim

If you want to make a claim contact the insurer, QBE.

Telephone the QBE Helpline:0800 389 1708

for breakdown assistance and claims 24 hours a day, 365 days a year

When telephoning please follow these simple steps:

  • advise the operator that you are a QBE insured person and have your policy number ready, (also quote the Master Policy number 36521 where the claim is for legal services and advice). This will enable your incident coordinator to find your records quickly and provide the level of service that you expect.
  • quote your vehicle registration number.
  • advise your incident coordinator of the location of your vehicle and the nature of the fault.

The incident coordinator will record details of the incident and will be able to confirm:

  • how to proceed and what form of assistance would be the most appropriate for you
  • whether your policy covers you for the incident.
  • any excess that you will have to pay.
  • all the steps involved in the process of making a claim

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If the incident is covered we will arrange for:

  • your vehicle to be recovered;
  • a safe passage home for you and your passengers;
  • your incident coordinators to talk you through the claims process


You will be sent a pre filled claim form and contacted by an incident coordinator to confirm the details that you have already provided to the Helpline. All you need to do is add any relevant information, check and sign it.

If the incident is not covered under your policy we may still be able to assist you. However a charge may be made.

Please note: Claims for loss or damage to any glass may be limited if not reported to the QBE Helpline.


UK Accident Recovery

If you want to make a claim under this section of the policy, when an accident occurs in the:

  • United Kingdom, telephone the QBE Helpline: 0800 389 1708
  • Republic of Ireland, telephone: 1800 535 005


Breakdown Assistance

If you require breakdown assistance, remember always call the QBE Helpline first who will arrange with the AA for someone to come out and help you.


Please do not go ahead and make your own arrangements, as the AA cannot reimburse costs incurred without their prior authorisation.

This is not a claim service.

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